UniFix Terms & Conditions

Customer (Problemer) Terms & Conditions

EFFECTIVE DATE: FEBRUARY 10 2026

Welcome to our marketplace platform. By using this application to find and hire local helpers, shops, or individual service providers, you agree to the following terms and conditions.

1. Platform Nature - Marketplace Model

UniFix is a digital marketplace connecting users with local individual helpers, professional providers, and shops. We facilitate the connection but do not directly provide the labor or products listed by independent third parties.

2. Service Booking

Details on booking based on category, location, availability, and reviews. Once a booking is confirmed, the selected helper or shop is solely responsible for the execution and quality of the job.

3. Payments

We support both online platform payments and offline direct payments. Security measures are in place for all digital transactions. Refund eligibility is determined by platform policies and specific job circumstances.

4. Safety & Trust

UniFix operates as a transparent marketplace. While we perform basic checks, user responsibility remains paramount for verification of providers before granting access to property or finalizing high-value deals.

5. Ratings & Reviews

Users agree to provide honest, constructive feedback based on their actual experience. Fraudulent reviews or harassment within the rating system will lead to immediate account suspension.

6. Cancellation Policy

Cancellations are managed based on the current job status (Booked, helper arrived, completed). Fees may apply if a cancellation occurs after a helper has reached the location or started the procurement of materials.

7. Account Responsibility

You must provide accurate personal details. Account sharing is strictly prohibited to ensure the safety and accountability of all members in the ecosystem.

8. Data Security & Technology Partnership

We prioritize your digital safety through our partnership with Supabase:

• End-to-end encrypted data transmission.

• Secure multi-factor authentication.

• Protected cloud storage for all transaction logs.

9. Dispute Resolution

In case of conflict, UniFix will conduct a review of job logs and digital evidence provided through the platform. Our decision in marketplace mediation is final and binding for platform-facilitated disputes.

10. Platform Rights

We reserve the right to update terms, modify app features, or suspend accounts that violate our community guidelines at our sole discretion.

Acceptance Notice

By continuing to use the platform, you confirm that you have read and agreed to these terms and conditions.                                                                                                                                                                                                                                                                                                                              

UniFix Helper Terms & Conditions

EFFECTIVE DATE: FEBRUARY 10 2026

Welcome to UniFix. By registering as a Helper on our platform, you agree to be bound by the following terms. Please read these carefully as they govern your professional relationship with the UniFix marketplace and our customers.

1. Eligibility

All Helpers must be 18 years of age or older. You must possess a valid government-issued ID and demonstrate the necessary skills for your category. Providing false information will result in immediate permanent disqualification.

2. Account Responsibility

You are solely responsible for maintaining the confidentiality of your credentials. Account sharing is strictly prohibited. Any activity conducted through your account will be deemed your legal responsibility.

3. Service Quality & Conduct

You agree to:

• Provide services professionally and respectfully.

• Arrive at the scheduled time.

• Maintain polite behavior with customers.

• Follow safety guidelines and legal requirements.

The platform has zero tolerance for:

• Fraud

• Harassment

• Abuse

• Misconduct

• Illegal activity

Violation may result in permanent ban.

4. Earnings & Fees

Earnings and commissions are sent upon job completion minus platform service fees. All taxes and statutory obligations remain the Helper's responsibility.

5. Ratings System

Customer reviews directly impact your visibility and job flow. Maintaining a high rating is essential. Consistently low ratings (under 3.0) may trigger an automatic account review or suspension.

6. Suspension Policy

UniFix reserves the right to suspend or terminate accounts for violations of any policy, including safety concerns, excessive cancellations, or bypassing platform payments.

7. Platform Rights

We reserve the right to update platform algorithms, pricing structures, and service terms at any time. Significant changes will be communicated via app notifications or email.

8. Legal Compliance

Helpers are independent contractors, not employees. You agree to comply with all local, state, and national laws while providing services. UniFix acts solely as a technological marketplace facilitator.

9. Payment & Commission Policy (Online & Offline Jobs)

A. Online Payments (Platform Processed Payments)

If the customer pays through the platform (Online Mode), the helper will receive:

• The actual job amount

• Plus the applicable helper commission

Online payments will be processed and transferred within 2-3 days after job completion and verification. Commission will only be released after successful job verification by the system.

B. Offline Payments (Cash / Direct Collection)

For safety and transparency reasons:

If the helper collects payment directly from the customer (Offline Mode), the helper must deposit the required platform charges *(6% of the total collected amount) to the platform first.

• Don’t worry — after submitting the required platform charges, the remaining amount will stay with the helper as their service earnings and commission.

The helper is responsible for submitting the correct platform charges amount within the allowed 24-hour period.

Failure to deposit the required platform commission charges may result in:

• Temporary account suspension

• Restricted access to future jobs

• Permanent restriction in severe or repeated violations

ZERO TOLERANCE POLICY

Under no circumstances may a helper keep offline payments without reporting them. Any attempt to hide, delay, or manipulate offline payment records will result in 0 commission, Account suspension, and Possible permanent ban.

IMPORTANT NOTE

Commission will only be provided if Job is marked completed, verified, and no fraud or dispute is detected.

IMPORTANT NOTICE

"By clicking Accept and Continue, I hereby confirm that I have read, understood, and voluntarily agree to abide by all the terms and conditions mentioned above. I acknowledge that any violation may result in the suspension of my access to the UniFix platform."

DATA SECURITY

We have partnered with Supabase to ensure all user data is 100% secure and encrypted with enterprise-grade protection.